We take every concern seriously and aim to put things right quickly. Here's how the process works.
If you're unhappy with any part of our service or advice, please contact us straight away — most concerns can be sorted out quickly with a conversation.
Phone: 0478 745 533
Email: admin@navarinowealth.com
Mail: 3A / 356 Oxford St (cnr Salisbury St), Leederville WA 6007
If you'd prefer, or if we haven't resolved your concern, you can lodge a complaint with our licensee, PFP Financial Services Pty Ltd (AFSL 535484):
Phone: 1300 969 737
Email: info@pfpgroup.com.au
Mail: Complaints Officer, PFP Financial Services Pty Ltd, PO Box 6010, East Perth WA 6892
Receipt of your complaint will be acknowledged promptly (usually within one business day), and you'll receive a response within 30 days. If a complex matter needs more time, you'll be advised in writing. The full process is set out in the Financial Services Guide.
If you're not satisfied with the response, you can take your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Phone: 1800 931 678 (free call)
Online: www.afca.org.au
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
If your concern relates to how your personal information has been handled, please see our Privacy Policy, which explains how privacy complaints are managed and escalated.